Job Information
Whirlpool Corporation Field Service Specialist (Equipment Maintenance Program) in Mt Pleasant, Wisconsin
Requisition ID: 63107
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool is currently seeking qualified candidates for a Field Service Specialist. This role is for our Mt Pleasant, Wisconsin location.
The purpose of this role is to deliver operational excellence in the performance of our Grind2Energy field equipment maintenance program. This role will monitor, manage, and report on the performance of our equipment maintenance service providers to ensure we are operating within budgets and delivering the highest quality version of our value-add services to our end customers. In addition, this role will focus on project management of new equipment installations at our field locations across the US territory serving as liaison between the end customer and all 3rd party entities involved in the project. The best part of this role is the flexibility and autonomy to self-guide work within established KPI/focus areas of the business. There are well-established day-to-day tasks with a long runway for continuous improvement projects for a motivated self-starter. You will have the opportunity to have a large impact on our end customer’s experience with our product and program as a whole.
Your responsibilities will include
Management of equipment maintenance program. Corrective and preventive maintenance on all field locations throughout the United States territory. Work hand-in-hand with our Factory authorized service companies to maintain our field equipment in top operational condition.
Track KPIs and manage performance. Deploy strategies as necessary to maintain target service levels focusing on uptime, time to first response, first time fix, and service part availability.
Communicate with management in a timely and efficient manner on the progress of service calls, parts and materials requests, and any information pertinent to the operations of the company verbally and via key performance indicators (KPI) reports.
Serve as the Subject Matter Expert (SME) on technical troubleshooting of the Grind2Energy equipment. Assist technicians with troubleshooting over the phone using the integrated diagnostics tools on the Grind2Energy system.
Monitor service parts inbound and outbound inventory at our main warehouse and all satellite locations to avoid stock-outs and any equipment downtime due to part availability. Ensure accurate tracking and reporting of material usage.
Establish and maintain strong relationships with customers and service agents, take in inquiries and complaints, and respond accordingly.
Lead/coordinate efforts on continuous improvement projects related to equipment sensors, technology, form factors, any other areas. Use input for customers, other external/internal stakeholders to guide scope of continuous improvement projects.
Support new equipment installations by acting as a project manager for Grind2Energy and liaison between the end customer and all third parties involved on the project.
All other duties as assigned by management.
Minimum requirements
Bachelor’s Degree
1+ years of Service/Equipment Maintenance experience working with Residential/Commercial/Industrial machinery, controls, or plumbing.
Preferred skills and experiences
BS in “STEM” Majors (Science, Technology, Engineering and Math)
Project Management certification and or experience managing projects; scope, budgets, and timelines
Intermediary Microsoft Excel skills (vlook-ups, pivot tables, etc.)
Good diplomacy with internal and external team members and ability to adjust personality style based on audience
Knowledge and interpretation of electrical and plumbing diagrams
Experience with electrical, plumbing, or construction trades.
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What we offer
Relocation available to eligible candidates
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
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