Whirlpool Senior Manager, Information Systems in Benton Harbor, Michigan

Senior Manager, Information Systems

Date: Jan 10, 2019

Location: Benton Harbor, MI, US, 49022-2692

Company: Whirlpool Corporation

Requisition ID: 26101

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Position: Senior Manager, Identity and Access Management

Job Responsibilities

  • Responsible for the processes and standards related to user's identity and access management globally.

  • Collaborate with leaders of business units and other IT functions to understand requirements, communicate capabilities, and manage expectations of service levels provided by the Identity and Access Management team.

  • Support business projects and initiatives during all the development phases, providing guidelines and security resources for activities related to user administration, role management and access provisioning.

  • Hold authority over the creation, revocation, review, and control of more than 100,000 users of Whirlpool's information security systems globally and take corrective actions in the event of access violations.

  • Manage service providers' performance, SLAs and user satisfaction.

  • Serve as system owner for the technology landscape used to maintain identity and access throughout the Whirlpool Corporation enterprise.

  • Maintain end-to-end process accountability, including global controls efficiency and compliance for identity and access management.

  • Oversee and manage technical staff who perform an internal consulting role, providing direction to IT project teams and business users on effective design and system decisions for identity and access management technology and process integration.

  • Manage relationships with vendors to ensure proper product licensing, effective and timely vendor support.

  • Liaise with internal and external auditors to ensure compliance and proper system controls are demonstrated

  • Manage department expense and capital expenditures within budgetary guidelines.

  • Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes.

  • Build and maintain employee morale and motivation.

  • Ensure the team is appropriately staffed with required competencies.

Function Overview

Experienced professional to be part of the Information Security Organization at Whirlpool Corporation, who will be in charge of Identity and Access Management (IAM) function globally and report to the CISO (Chief Information Security Officer). The IAM Senior Manager will hold global accountability for the related policies, processes, standards and the systems used to maintain identity and access rights. This position will be accountable for access management operations, address over 35,000 change tickets annually, and provide advisory, support and resources to IT projects requiring IAM services.

Minimum Requirements

  • Bachelor's degree in Computer Science, Information Systems or related fields.

  • 5+ years of experience in Identity and Access Management, including user directories, role management, user administration, authorization concepts, access provisioning processes and SAP Security.

  • Experience with SAP GRC AC (Access Control) and related processes such as SoD (Segregation of Duties), critical action, risk analysis, mitigating control, SAP firefighter.

  • Experience working with multicultural teams, and projects with global dependencies.

  • Excellent verbal and written communication skills, being able to tailor messages for the audience.

  • Strong interrelationship and negotiation skills.

Preferred Requirements

  • Experience with SOX requirements, IT controls, and audit procedures.

  • Knowledge and experience with SAP functional configuration and development.

  • Understanding of SAP Basis activities, and experience with security logs.

  • Project management skills.

About us

Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.

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